I’m going to tell you a story about how Glass made a positive difference in my life and the lives of people I care about. At the end, you might say “There’s a Glasshole thing to do!”
Well, you go right ahead…
A few months ago, someone I care about was diagnosed with heart problems. She is a member of my family and I will call her “X”. She had a diagnostic procedure performed on Friday. Her sister and brother came into town and the three of us drove her to the hospital at 6am. “X” had not eaten or had anything to drink since the previous evening and she’d barely slept. They gave her some “happy juice” before the procedure, sent us to the waiting room, and we waited…
Eventually they called us back to visit with her and listen to what the doctor had to say about the procedure. We were all about half-asleep, except for “X” who was sleepy AND dopey from tranquilizers. The doctor started discussing his findings, which included major blockage in all 3 of the primary arteries that feed the heart. After a moment of surprise and incomprehension, I started recording the conversation with Glass.
So there it is – the thing everyone is so afraid of. Someone will start recording you without your knowledge or permission. Later, they may use that information against you. You may be held accountable for what you said. Oh, the horror!
I do understand, in this sue-happy world, that people have to be on the defensive. However, three half-asleep relatives and one doped-up patient are not the best witnesses to process this life-and-death data that’s being laid at our feet. The doctor has just been looking at the patient’s heart. If you get his input now, while it’s still fresh in his memory, you have the best chance of getting accurate information. If you wait for a follow-up appointment, he has, in the interim, looked at another dozen hearts and may not be able to answer your questions with as much accuracy as he can right now. But, like I said, everyone is stressed out and tired and why should you trust your memory in a situation like this? Memory is extremely flawed, even on a good day.
So anyway, we all get together for dinner the next night and “X” is saying that she wants to schedule bypass surgery for October. Seriously? What had she heard?
Unfortunately, the doctor’s tone of voice hadn’t stressed the importance of the problem. He sounded matter-of-fact, and phrases like “borrowed time” have a way of slipping past the ear that does not want to hear it. Fortunately, I had already downloaded the film, and so I suggested we take a look at it with fresh, unclouded minds.
Now there was no debate. 100% blockage in one artery, 70% in the other two. You can wait a couple of months, but here are the reasons why you shouldn’t. These are the risks. This is the irreversible damage that will happen if you wait. These are the consequences. The next symptom will likely be death.
You can argue with the broken memories of sleep-deprived minds. You cannot argue with video.
Call me a Glasshole, but if I’m paying for an expert opinion, especially in a life or death situation, why should I entrust that valuable expertise to a system as fail-sure as my memory? I didn’t have to hold up the conversation. I didn’t ask the doctor to wait while I fumbled for my phone and sorted through for the proper app. I pressed one button on my Glass.
And I’m really glad I did!